In Microsoft Outlook 2016 version 16.0.6769.2017 or a later version of a Click-to-Run installation, you experience the following symptoms:
-New email messages are not received in Outlook.
-When you send an email message, it is not sent and remains in the Outbox.
-When you try to configure a new Outlook profile with an IMAP account, you receive the following error message:
Internal MAPI error: The profile does not contain the requested service. Contact your administrator.
-When you click File in Outlook, the following warning messages are displayed:
- Metered Connection Warning
We noticed the metered connection you're on may charge extra and this Office program might access online content. You may want to:
-Tap or click the network icon and turn on Airplane mode to go offline
-Connect to a WiFi or LAN network that isn't metered
-Check the status of your data plan with your mobile operator
Upgrade in Progress
Your mailbox is currently being optimized as part of upgrading to Outlook 2016. This one-time process may take more than 15 minutes and performance may be affected while the optimization is in progress
To work around this issue, revert the Office 2016 Click-to-Run installation to the 16.0.6741.2021 version. To do this, follow these steps:
- Exit all Office applications.
- Open an elevated command prompt. To do this, click Start, type cmd in the Start Search box, right-click Command Prompt or cmd.exe, and then click Run as administrator.
- At the command prompt, type the following command, and then press Enter:
- Type the following command, and then press Enter:
- When the repair dialog box appears, click Online Repair.
- Click Repair, and then click Repair again.
- After the repair is complete, start Outlook.
- Click File, and then click Office Account.
- In the Product Information column, click Update Options, and then click Disable Updates.
Important note This step is very important. The repair process re-enables automatic updates. To prevent the newest version of Office Click-to-Run from being automatically reinstalled, make sure that you follow this step.
- Set a reminder in your calendar for a future date to check this Knowledge Base article (3161084) for a resolution for this issue. Enable automatic updates in Office again after this issue has been fixed. Enabling automatic updates again will make sure that you don't miss future updates.